Traditional India - Terms and Conditions
1. General 1.1. These Terms and Conditions apply to all customers of Traditional India Restaurant (“we”, “our”, or “us”), located at Shop No. 7/11 Bowser Parade in Brisbane, Queensland, Australia. 1.2. By dining at, takeaway, delivery, online ordering from, or otherwise engaging with Traditional India, you (“the Customer”) agree to be bound by these Terms and Conditions. 1.3. We reserve the right to amend these Terms at any time without notice. The current version will always be available upon request or posted at the premises and online. --- 2. Ordering & Payment 2.1. Orders may be placed in-person, via telephone, online through our website or through third-party delivery platforms, subject to availability. 2.2. All prices are in Australian Dollars (AUD) and include Goods and Services Tax (GST), unless otherwise stated. 2.3. We accept cash, EFTPOS, and major credit/debit cards. Third-party platform payments are governed by their own terms. 2.4. Full payment is required at the time of order unless otherwise agreed in writing. --- 3. Booking & Cancellation 3.1. Reservations are recommended for dine-in and may be subject to deposit requirements for large groups. 3.2. Cancellations should be made at least 24 hours in advance. Failure to cancel may result in forfeiture of any deposits made. --- 4. Food Allergy Disclaimer 4.1. While we take food safety seriously and maintain good hygiene practices, we **cannot guarantee** that any menu item is completely free from allergens. 4.2. It is the responsibility of the Customer to inform staff at the time of placing the order of any allergies or dietary restrictions. 4.3. Traditional India will not be held liable for any allergic reactions or health issues that arise as a result of undisclosed allergies or sensitivities. --- 5. Refunds & Consumer Rights 5.1. We comply with the Australian Consumer Law (ACL), and your rights under the ACL cannot be excluded. 5.2. If food is not of acceptable quality, not as described, or not fit for purpose, please contact us immediately. We may offer a replacement, refund, or other remedy in accordance with the ACL. 5.3. Refunds will not be provided where: 5.3.1. A customer simply changes their mind; 5.3.2. The issue arises from incorrect information or order details provided by the customer; 5.3.3. The order was delayed due to third-party delivery platforms. --- 6. Takeaway & Delivery 6.1. Delivery times are estimates only and may vary based on location, weather, traffic, and other conditions beyond our control. 6.2. Responsibility for the order passes to the customer upon delivery or pick-up. We are not liable for items once they have left our premises, except as required under the ACL. 6.3 Once the customer has their order in their hands, they are to check the order immediately to confirm the order whether the is correct. In case the customer leaves the premises of fails to check the order in front of the delivery person, we will not be liable for the customer's negligence in such cases. --- 7. Conduct & Liability 7.1. We reserve the right to refuse service to anyone behaving in a rude, disruptive, or unsafe manner. 7.2. Customers are liable for any damages caused to the premises or property of Traditional India, whether accidental or intentional. --- 8. Privacy 8.1. Customer information is collected and stored in accordance with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles**. 8.2. We do not sell or share your personal information except where required by law or to fulfill your order. --- 9. Governing Law 9.1. These Terms and Conditions are governed by the laws of the State of Queensland and the Commonwealth of Australia. 9.2. Any disputes arising shall be resolved through the courts of Queensland, Australia.